Welcome to Magic Wand Company!

In order to provide you with the fastest and smoothest service, we have set up some systems. Please follow them as closely as possible to enjoy their benefits.

Our offices are open 9 am to 7:30 pm Eastern time M-F (closed all major holidays).  Online ordering is always open.

Buying something:  Order online or call 877-926-3748.
Need help buying something:  Best way – call 877-926-3748 during business hours. Next best, chat. After hours, email us at [email protected].
Everything else: Chat during business hours and email [email protected] after business hours.

Physical Addresses:
Midwest:
85 Eisenhower Ln South, Lombard, IL 60148 
(85 Eisenhower entrance is behind 87 Eisenhower entrance)

Eastern:
75 New Brunswick Ave, Perth Amboy, NJ 08861. (Border of NYC and NJ)

West:

West Coast Distribution Center. Located in the Industrial Center of North Las Vegas this is our state of the art warehouse with 1000s of stock products for immediate dispatch to the western states. For local pick ups call (877-926-3748) 24 hours in advance & place your order.

FAQ -Answers about the most common questions customers ask us about:

Financing questions: Visit our finance information page 1st and if you can’t find it there, then chat. If after hours, email us at [email protected].
How Financing Can Help A Growing Business

Track your package:  Check for tracking #s in your online account.  If not there, copy your order # and use online chat and request tracking information during business hours.  If after hours, email us at [email protected].
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Return something:  Read our return policy 1st. During business hours, sign in to your online account and copy your order #.  Then, chat with us.  If after hours, email your request to [email protected] with your order # and reason for your request.
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Shipment got damaged: All freight is FOB. Once it leaves our warehouse, it is the customer’s property. Please contact the shipper for damage compensation. All pallet items leave our warehouse with insurance that covers the entire value of the shipment. For our help with claims, please retrieve your order # from your account 1st and then chat with us during business hours and provide your account # and the damage.  After hours, email us at [email protected] with the account # and the damage.  For chemicals that get slightly damaged in shipping, do not refuse the entire shipment. Email us a picture of the pieces damaged and we will send the replacement for the damaged chemicals to you on us.

Note: If your package looks at all damaged, please sign for it as damaged to make your claim easier.
USPS Damaged Package

Tax-Exempt? At checkout, you will see a place to attach your tax-exempt certificate.

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Something we don’t carry & you would like to still purchase from us: We are thrilled that you will come to us 1st. Please 1st look up a part # and the manufacturer’s information. Then Chat with us during business hours.  After hours, email us at [email protected] with part # and manufacturer information.

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Not happy with something or your problem stays unresolved:  Go straight to the top! Email the Boss, [email protected].
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Local service (IL & NJ) or pick-up (IL, NJ & NV): Call 877-926-3748.
Products Escape Lite Vortex 6

Chat with us: click here
Email: [email protected]
Fax: 775-403-2243

Note: This location opened it’s operations Feb 1, 2024 and we are currently working towards getting 100% of our inventory there by May 1st, 2024.

Correspondence: 
For all U.S. warehouses contact our East Coast office at:
75 New Brunswick Ave, 
Perth Amboy, NJ 08861, USA

Shipping Information:

-These items ship free regardless of quantity or dollar amount: Free shipping items – no minimum Continental US – Magic Wand Company
– Free ground shipping for orders of $349.00 or more in 48 U.S. States.
– This offer includes everything except for some large boxes and all orders that ship on pallets. We take our pallet shipping seriously. It is an involved process to send items by 18 wheelers. All pallets also carry full insurance in case of damage or loss.
– If an item has shipping charges on it, then you can see it in your cart before you check out. If placing an order by phone, then please ask your salesperson.
Note: When many multiple items that don’t ship free are combined, our online store software will use an algorithm to reduce the shipping cost automatically at check-out. Orders that are too large for FedEx, UPS & USPS will ship by a trucking company. If the delivery address is not a commercial address, an additional delivery charge will apply.

If you need Express Service (Next Day Delivery Anywhere), chat with us. We don’t recommend this method as a reliable delivery method.
Shipping time is in business days and does not include weekends & holidays.
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